Hi need help!!

  • Unknown's avatar
    highlyhanna · Member ·

    I’m having trouble keeping up with the strings of conversations. With customer service. Can you please assist me on how I can exchange my domain to a lower priced one. When I initially bought this domain I thought it was a month to month payment plan, but it was a yearly payment. I have seen other options I’d like to know what my other options are if you could please email me in response to my inquiry on a refund, And strange in my domain plan.

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

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