hi there I am locked out of my own WordPress website when I try and update it and it keeps telling me ‘access denied’

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  crackedarmour99 · Member · Jul 30, 2020 at 6:55 pm

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  hi there I am locked out of my own WordPress website when I try and update it and it keeps telling me ‘access denied’. Its never happened before and my website is up and running but it wont allow me to log in as the administrator

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  supernovia · Staff · Jul 30, 2020 at 10:54 pm

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  Hi there, could you send a link to the site you’re trying to access?

  If the site is hosted here on our servers this may help:

  Recover Your Account

  You may also be able to log out and log back in with the email address that gets notifications and what not.

  Or, for your own copy of WordPress with a different host, ask your host for help with this:
  https://wordpress.org/support/article/resetting-your-password/

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  crackedarmour99 · Member · Jul 30, 2020 at 11:06 pm

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  the website I am trying to access to edit is https://crackedarmour.com

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  staff-blorbo · Staff · Jul 30, 2020 at 11:16 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Your hosting provider’s support team may also be able to assist.