Hi there I was charged for askimet secur

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  susanavelasco74 · Member · Apr 2, 2018 at 11:32 pm

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  Hi there I was charged for askimet security on an old site I took down and canceled all auto pay. How can I get a refund and keep this from happening again?

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  timethief · Member · Apr 3, 2018 at 1:13 am

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  Have you tried using this resource?
  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

  You can log in to your account via https://akismet.com/account and click on the cancel my account and my subscription button available to you. More info here. https://docs.akismet.com/billing/cancel-subscription/
  Am I able to receive a refund? https://docs.akismet.com/billing/refund/

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  kokkieh · Staff · Apr 3, 2018 at 6:13 am

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  Hi there,

  Please contact Akismet support directly at https://akismet.com/contact/

  Type anything in the search box and click Search, and then select the Billing Question option on the form that will appear.