Hijacked word press

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  pugetsoundwaterrescue · Member · Jul 25, 2022 at 2:54 pm

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  So I control the domain, but the WordPress info has all been changed, so no amount of ‘forgot username or password’ can get me in.
  Email and phone on account must be whoever has hijacked the WordPress.

  They changed my company number to reroute calls to them it appears. There is no way to get ahold of a customer service person at WordPress. How do I take back the management and editing of my sight!
  Understand I had to create a new account (with no website) just to post in these forums).

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amiteshg93 · Member · Jul 25, 2022 at 3:04 pm

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  pugetsoundwaterrescue · Member · Jul 25, 2022 at 4:16 pm

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  The URL is pugetsoundwaterrescue.com

  My website, and I own domain thankfully.
  Cant edit website and currently has false phone number directing people elsewhere.
  Not good at this stuff. Thank you!

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  amiteshg93 · Member · Jul 25, 2022 at 5:36 pm

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  Hello @pugetsoundwaterrescue,

  First, You might activate Two-factor authentication via a plugin on your website if you feel your account has been compromised.
  Here is an article that might help you:
  https://wordpress.org/support/article/two-step-authentication

  Second, If you are having trouble regaining access to your account, you might contact your hosting provider.
  You might find this article helpful as well: https://wordpress.org/support/article/resetting-your-password

  Also, pugetsoundwaterrescue.com is a site hosted with Hostgator and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  Hope this helps! :)

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  pugetsoundwaterrescue · Member · Jul 25, 2022 at 5:54 pm

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  We will activate the two step authentication process once we regain access or are recognized as the owners of the site or WordPress at all.
  We cant reach out to authenticate ourselves and regain access when a username and email has been swapped out to fraudulent.

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  amiteshg93 · Member · Jul 25, 2022 at 6:07 pm

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  Yes @pugetsoundwaterrescue, you are correct.

  For that, You may contact your hosting provider to prove ownership.
  https://helpchat.hostgator.com

  :)