History bill is empty and the AI support is as useless as…..

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  infoa396212aef5 · Member · Jun 27, 2025 at 5:45 am

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  Hi there,
  my Billing history is empty.
  When I do try to retrive an invoice for my previous bill, the payment show up via my details (invoice detail, name, card number, date) but when I click on ‘show invoice’ an error pop up.
  I did try to talk to someone about it, but the AI support bot is useless.
  Can anyone help with this please?
  Thanks

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Jun 27, 2025 at 9:29 am

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  If your billing history is empty, it usually means you are logged in to the wrong account. Simply use the Transaction ID to restore access to the account those charges were made to – https://wordpress.com/support/account-recovery/#verify-your-account-ownership