Home images not showing on Firefox

  • Unknown's avatar
    joycepaesschezoone2 · Member ·

    Hello, for some reason the images on our home page won’t show in Firefox. These are normal png’s, we don’t have a problem with other images on the site. What could be the problem for this? Kind regards, Joyce

  • deancroyal · Staff ·

    Hi there! Is this over at your site at carplus352134931.wordpress.com?

    If that’s the correct site, I just tried viewing through Firefox and each of the 6 images appeared correctly on the home page for me. A couple of quick questions:

    1. Are you on a PC or Mac?

    2. And is your Firefox browser updated to the latest version? (It worked for me on version 72.0.2 and the most recent version 85.0.2.)

    3. Does it work on another browser, such as Google Chrome?

    Looking forward to your reply so we can help you get this sorted. :)

  • Unknown's avatar
    joycepaesschezoone2 · Member ·

    Hi!

    Thank you for your reply!

    No that’s an old version of the site. The site now is carplus.site.

    I have a Mac and i have all the latest versions of my browsers. It works on all browsers except Firefox.

    The thing is that i can make the images appear if i do a forced page refresh on Firefox. But not all people that go on the site know how to do this.
    There must be a way to make the images appear for everyone?

  • staff-blorbo · Staff ·

    Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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