Home Page displaying blank template page

  • Unknown's avatar
    jmorgan76yahoocom · Member ·

    Hello World! I’ve been working a new WordPress website for my wife’s business. When I click on the title of the page it opens and I can edit it.

    But when I view the site It opens a blank template page. Also now that its live when you go to the domain it only opens the template page. Not the one I made.

    At some point I clicked a setting I shouldn’t of. Been trying to figure this out for a couple days. I spent a long time building this page and now here site is down… Any help would be greatly appreciated. Thank you. – J

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    jmorgan76yahoocom · Member ·

    Also the “About” and “Contact” page is opening not found.

  • Unknown's avatar
    jmorgan76yahoocom · Member ·

    I built this site all in blocks. No site builder plugins. Not sure if that helps with diagnosis.

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

  • Unknown's avatar
    jmorgan76yahoocom · Member ·

    Thank you. I will try the other forum and keep you in mind when its time to switch hosting. – J

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