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  cathrinewonlineno · Member · Oct 24, 2023 at 10:17 am

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  We can access our blog-page, but not our homepage annashybel.no, can you help us?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 25, 2023 at 11:24 am

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  Hi there,

  Thank you for reaching out to us for assistance with your WordPress website. I understand that you’re experiencing issues accessing your homepage at annashybel.no. However, I regret to inform you that we can only provide support for websites hosted on our WordPress.com managed hosting platform. Since your site is hosted with a different hosting provider and uses the free, open-source version of WordPress, we have limitations in investigating and resolving issues on it.

  If you’re interested in exploring the benefits of our WordPress.com managed hosting, you can learn more about it here: https://wordpress.com/hosting/. Our hosting offers a hassle-free and secure environment for WordPress websites, with dedicated support from our team.

  If you wish to consider moving your website to our hosting, we offer an easy-to-use migration plugin that simplifies the process. You can find more information about migrating your site to WordPress.com here:

  

  Import a Website » Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

  In the event that you decide to continue hosting your website with your current provider, I recommend seeking assistance from the open-source WordPress community support forums. They are well-equipped to help with troubleshooting and technical issues related to the free WordPress software. You can access their support forum here: https://wordpress.org/support/forums/

  While we may not be able to directly assist with your current hosting situation, we hope these options provide a path toward resolving your issue and improving your WordPress experience. If you have any more questions or need further assistance, please feel free to ask.