Homepage URL has changed

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  venturejames · Member · Jan 4, 2023 at 7:35 pm

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  Hi all!
  I have been making various updates to my site, and upon doing so the URL for the homepage now reads ‘open-spaces.co.uk/#projects_widget-2-0-0-featured-projects’ when it should only read ‘open-spaces.co.uk’ I am unsure of how this happened! Any help will be much appreciated.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Jan 4, 2023 at 11:05 pm

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  Hey there! I’m not sure what would cause that, and because your site isn’t here I can’t really take a closer look at the admin side of things.
  
  You could use the Health Check plugin to troubleshoot. That will let you deactivate your plugins and switch to a different theme without affecting the live site. Once you determine the offending plugin or theme, you can reach out to their support for assistance.

  Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself. This article explains some of the differences.

  You’ll want to create an account at WordPress.org so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

  I hope this helps!

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  venturejames · Member · Jan 6, 2023 at 6:52 pm

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  @supernovia
  Thanks for your reply. I have downloaded and tried this but still nothing. The site’s URL is – https://open-spaces.co.uk (but showing as – https://open-spaces.co.uk/#projects_widget-2-0-0-featured-projects)

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  staff-ozmodiar · Staff · Jan 8, 2023 at 12:47 am

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  Hi,
  
  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
  
  We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums. Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

  However…

  Allow me to use this opportunity to say that if you WERE hosted here at WordPress.com, you would have access to 24/7 WordPress specific assistance from a world-class support team and we could likely get this sorted out for you.

  https://wordpress.com/pricing/

  We have a guide to help move your site to WordPress.com here and our support team can also assist:

  https://wordpress.com/support/moving-from-self-hosted-wordpress-to-wordpress-com/

  Please let us know if you have any questions about WordPress.com, our plans, or our features.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article.