homepage wont load

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  cheshireportraits · Member · Jun 23, 2020 at 11:47 am

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  since updating my website with new themes on some pages, the homepage now wont load on mobile, even when i bin the themed pages. Help!

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jun 23, 2020 at 7:07 pm

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  I don’t see anything particularly wrong there.

  First, please make sure that your browser is up to date: https://browsehappy.com/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these two things:

  1. Try clearing your browser’s cache and cookies.

  2. Try with all browser extensions or add-ons temporarily disabled.

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

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  cheshireportraits · Member · Jun 23, 2020 at 7:24 pm

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  I’m using my iphone. I cleared the cache, and have even tried using chrome, both come up with ‘oops that page cant be found’ – I’ve even swapped to a new theme and that wont work either

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  staff-blorbo · Staff · Jun 23, 2020 at 7:31 pm

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  Which version of iOS are you running, and are you using Safari or a third-party browser?

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  cheshireportraits · Member · Jun 23, 2020 at 7:34 pm

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  ios 13.5.1 on my iphone
  I tried safari (default) then downloaded chrome. both do the same.

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  staff-blorbo · Staff · Jun 23, 2020 at 7:38 pm

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  Here’s what I see: https://d.pr/i/dZpRjm

  Are you sure that you’re visiting the right URL? That there isn’t a typo in there?

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  cheshireportraits · Member · Jun 23, 2020 at 7:40 pm

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  Its just started working…. You did something!!!! ;-) For god’s sake dont un-do it…

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  staff-blorbo · Staff · Jun 23, 2020 at 7:42 pm

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  Ha, excellent! I didn’t do anything that I’m aware of, but I’m glad it’s working. :)

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  cheshireportraits · Member · Jun 23, 2020 at 8:02 pm

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  sorry, but its broken again. The homepage is saying ‘oops that page cant be found’ – i just changed the content on the homepage

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  staff-blorbo · Staff · Jun 23, 2020 at 9:47 pm

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  It’s still working just fine over here.

  Are you at all making the Home page a Draft or Private while editing it? That will remove it from public view and result in the error you see on mobile (because, I assume you aren’t logged in on mobile).

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  cheshireportraits · Member · Jun 24, 2020 at 7:02 am

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  ok i think i’ve figured out part of the problem. My shortcut was linking to a page that no longer exists – but the address bar wasnt long enough to show this! I’m still a bit confused as it did work intermittently, but anyway now i’m using the homepage address it does appear to have resolved. thank you for your help. panic over. sorry, I’m a non techie.