Horrendous support!

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  pombavou241da3200a · Member · Apr 4, 2020 at 8:35 pm

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  I have repeatedly explained why I can’t access my blog site AND NO ONE has responded except with canned answers. I need direct contact: it’s an old site and I’d like to update it. Don’t seem to remember the email, pre-dated two-factor ID, so I don’t have that, and there’s no record in my COSTA RICAN bank of your charges. Imcan’t tell ytou how bad the support has been and when saomeone referred me to a ‘customer support’ person–the supposed email from that person NEVER arrived. Thoroughly frustrated and not a little annoyed.

  Dr. M

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  staff-mckluskey · Staff · Apr 5, 2020 at 11:40 am

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  Hi there!

  Is this about accessing the site bronwynmills.org? I can see we have already replied to your email on March 27th but we never get a reply to that one.

  We are not able to help you out with account recovery here, on the public forums, so please send us an email to passwordhelp@wordpress.com.

  Please note though, that if you do not have any of the ownership proofs explained here: https://wordpress.com/support/account-recovery/, even our account recovery team won’t be able to help you regain access to that account. They can, however, give you more information.