HORRIBLE customer service –
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hey guys i was on
http://24x7wpsupport.com/contact.php
trying to get a question answered, im not sure if wordpress has any affiliation with them or not but here is the conversation i had with two completely unprofessional individuals over there who should most likely be fired.Thanks a head of time for taking the time to read this brief but ridiculous altercation i had with one of the employees after i tried to confirm a simple question…
[6/16/2017 2:01:22 AM] m r said:
do i have to have a paying subscription to upload plugins?[6/16/2017 2:01:22 AM] m r joined the chat
[6/16/2017 2:01:25 AM] Sam V -WP joined the chat
[6/16/2017 2:02:11 AM] Dawn – MJ joined the chat
[6/16/2017 2:02:21 AM] Dawn – MJ said:
May I know your Website Address Please ?[6/16/2017 2:04:18 AM] Dawn – MJ said:
ok[6/16/2017 2:08:44 AM] Sam V -WP said:
Yes[6/16/2017 2:09:57 AM] Sam V -WP said:
you need the subscription $300/Yearly[6/16/2017 2:10:22 AM] Sam V -WP said:
to upload the Plugins[6/16/2017 2:10:33 AM] Dawn – MJ said:
Well,[6/16/2017 2:10:36 AM] Dawn – MJ said:
We have another plan[6/16/2017 2:10:39 AM] Dawn – MJ said:
which is $29/month[6/16/2017 2:10:46 AM] m r said:
so 360 a year[6/16/2017 2:10:47 AM] Dawn – MJ said:
would you like to see that ?[6/16/2017 2:10:49 AM] m r said:
haha[6/16/2017 2:10:56 AM] Dawn – MJ said:
No … $29/month[6/16/2017 2:11:01 AM] Dawn – MJ said:
HA HA HA[6/16/2017 2:11:02 AM] Miller -WP joined the chat
[6/16/2017 2:11:04 AM] m r said:
which is 360 a year[6/16/2017 2:11:12 AM] Dawn – MJ said:
ok go to wordpress.com[6/16/2017 2:11:14 AM] Dawn – MJ said:
and try[6/16/2017 2:11:20 AM] Dawn – MJ said:
what you want[6/16/2017 2:11:23 AM] Dawn – MJ said:
and do a[6/16/2017 2:11:25 AM] Dawn – MJ said:
Ha ha ha[6/16/2017 2:11:27 AM] Dawn – MJ said:
bye[6/16/2017 2:11:30 AM] m r said:
good service[6/16/2017 2:11:34 AM] Dawn – MJ said:
Get lost[6/16/2017 2:11:37 AM] Dawn – MJ said:
:-)[6/16/2017 2:11:38 AM] m r said:
losers[6/16/2017 2:11:41 AM] Dawn – MJ said:
you are ![6/16/2017 2:11:42 AM] Dawn – MJ said:
I know[6/16/2017 2:11:45 AM] Dawn – MJ said:
no funds[6/16/2017 2:11:46 AM] m r said:
haha whatre you 7 years old[6/16/2017 2:11:47 AM] Dawn – MJ said:
ha ha ha[6/16/2017 2:11:52 AM] Dawn – MJ said:
you are 10[6/16/2017 2:11:55 AM] Dawn – MJ said:
Uncle[6/16/2017 2:11:57 AM] Dawn – MJ said:
get lost.[6/16/2017 2:12:00 AM] m r said:
hahhahaha[6/16/2017 2:12:08 AM] Dawn – MJ said:
go n tell ur mumare these guys truly affiliated with wordpress at all or is it some knockoff site tryingt o make money? anything helps and id advise to avoid the site because… well… its clear.
Have a good one and happy blogging.
The blog I need help with is: (visible only to logged in users)
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are these guys truly affiliated with wordpress at all
No.
re: http://itsthenorthblog.wordpress.com/ and all other sites that are actually hosted by wordpress.COM and are on our servers.
What do you need help with please?
re: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
Be aware that there is rarely every a question asked and answered by Staff that has not been asked and answered in these support forums many times over. Unless your question is of a sensitive nature re: personal identity or or financial information you could simply type modlook into the sidebar tags on this thread for a Staff follow-up.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Alternatively, please read Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/
There is no phone support. Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/
The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact. Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/Lastly for direct email support you can email WordPress.COM Staff at:
help@wordpress.com -
re: getting started here http://itsthenorthblog.wordpress.com/
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordIf required use the account recovery form
https://en.support.wordpress.com/account-recovery/
https://en.support.wordpress.com/account-recovery/#account-recovery-form________________________________________________________________________
Every theme has a detailed theme description page. This one is at https://wordpress.com/theme/gateway and that’s where set up instructions for it and the live demo site link is found.
All support docs are at https://en.support.wordpress.com/ where we have a search box as the most prominent feature on the page.
These support docs are useful for getting started:
Get started https://en.support.wordpress.com/start/
Quick Start https://en.support.wordpress.com/video-quick-start/
Basic tutorial http://learn.,wordpress.com
Using the theme customizer https://en.support.wordpress.com/customizer/
Tutorials https://en.support.wordpress.com/tutorials/
Set Up Your Blog in Five Steps https://en.support.wordpress.com/five-step-blog-setup
See also Five Leads for Self-Help with WordPress.com https://dailypost.wordpress.com/2016/01/14/help-with-wordpress-com/ -
re: purchasing WordPress.COM upgrades
If you are migrating from a self hosted WordPress.ORG site to WordPress.COM please see: Moving from a Self-Hosted WordPress to WordPress.com
https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/ https://en.support.wordpress.com/coming-from-self-hosted/Otherwise see: Importing Content from Another Platform
https://en.support.wordpress.com/import/#importing-content-from-another-platformWordPress.com provides free blogs and hosts them free of charge. There are no bandwidth charges. All WordPress.com blogs come with 3000 megabytes (~3 GBs) of space for storing uploaded files and images. Free features are listed here https://en.wordpress.com/features/
We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose. You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.
Details:
There are no trial upgrades, do discounts, no promo codes, no monthly payment plans, no bulk deal upgrades, and no multiple year upgrades. Also note that proforma invoices are not issued and purchase orders are not accepted.We are billed annually and we must pay for all upgrades in full at the time of purchase after selecting a plan.
Each upgrade bundle applies to a single blog only and is for a single year only when it is due to be renewed. (The only exceptions are one time upgrades for premium themes and guided transfers.)
Premium plan upgrades and Business plan upgrades include access to all premium themes found here https://theme.wordpress.com/themes/sort/premium/ as well as all free themes found here https://theme.wordpress.com/themes/sort/free/
The Business upgrade includes:
• Google analytics
• Footer Credit Options https://en.support.wordpress.com/footer-credits/
• SEO Tools https://en.support.wordpress.com/seo-tools/
• The ability to install most plugins including woocommerce and the ability to install third party themes.If and when you upgrade from Personal to Premium or from Premium to Business you pay the difference between the two plans https://en.forums.wordpress.com/topic/domain-mapping-almost-impossible-to-understand-how-it-works?replies=4#post-2874012
If you have a site with a custom domain and then upgrade to a plan, you’ll receive an automatic discount for the domain, but you will need to buy the plan using the same username account that already owns the domain.
How domain mapping works
Registering an underlying .wordpress.com URL first is required for domain mapping. That underlying URL does not have to match the domain URL when you are domain mapping. What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/There are 3 ways to add a custom domain to your blog. Please note that an active WordPress.com plan is required to add a custom domain to your site. https://en.support.wordpress.com/domains/#getting-started
WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/ The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually.
WordPress.com does not provide an email service for blogs on their sub domains or on custom domains. Please see these support docs
https://en.support.wordpress.com/add-email/
https://en.support.wordpress.com/email-forwarding/Before you upgrade
Make sure you read the comparison very closely do you know exactly what the restrictions and limitations on WordPress.COM blogging are: http://en.support.wordpress.com/com-vs-org/Also read Important Notes Before Upgrading http://en.support.wordpress.com/domains/#important-notes-before-upgrading
How to upgrade
You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, select a plan and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Your billing history will be at Dashboard > Store > Billing History
https://en.support.wordpress.com/billing-history/Your only options for payment are found here Payment Methods http://en.support.wordpress.com/payment/
Refunds and cancelling upgrades
Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgradesIf you have any unanswered questions please type them here as I have typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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yeah i just wanna know if i can upload plguins with a free account
It’s not possible with a free account; custom plugins and themes can only be uploaded if you have a Business plan:
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The short answer is no. WordPress.COM sites have only built-in plugins unless the site has an Business Plan upgrade.
Please read:
FTP access http://en.support.wordpress.com/ftp-access/
Blogger installed plugins http://en.support.wordpress.com/plugins/
Business Plan http://wordpress.com/pricingIf you require additional plugins and/or Custom Themes or Third Party Themes and do not wish to purchase a WordPress.COM Business Plan see: Moving to Self-Hosted WordPress http://move.wordpress.com
You could be confusing wordpress.COM hosted sites and wordpress.ORG self hosted sites. WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
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