Host says my site is causing 100% CPU usage on their server.

  • Unknown's avatar
    paulpodesta · Member ·

    I’ve been trying to resolve this for 3 days. The Hosting company have given up and want to remove the site from their servers.

    • It started when I had major performance problems simply navigating from page to page on the site so I registered a problem ticket
    • They investigated and said my Home page was causing 100%cpu useage and they suspected malware.
    • Shortly after this they had a DDOS attack. I don’t know if that was a coincidence or linked to my site?
    • When they recovered I wanted to upload a scanning plugin but was unable to load anything and kept getting chmod() related errors. They queried this as their server is a Windows server which doesn’t use chmod()
    • I have two other similar WordPress sites on the same server which are operating fine so I presume their IIS/APP Pool settings are OK?
    • I need to prove whether my site is/is-not infected but I can’t do that if they won’t host it.
    • No criticism of the host company intended here. I’ve been happy with them for years.
    • I’m aware that there are companies that will charge for inspecting/cleaning my site but wondered if anyone has any other suggestions… or views on which company to choose?

    Any and all advice welcome.

    Paul

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

    The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help.

    I hope this points you in the right direction.

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