Hosted WP, trouble installing jetpack

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  azadavi · Member · Apr 10, 2019 at 4:50 pm

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  I’m trying to install and use the Jetpack plugin but the download fails because “destination folder already exists.” I don’t have any access to the plugin from my dashboard, what’s the easiest way to resolve this?

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · Apr 10, 2019 at 5:24 pm

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  Hi @azadavi,

  Your site is using the self-hosted version of WordPress, and you need to seek help at the WordPress.org forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only :)

  WordPress.com vs. WordPress.org

  Thanks !!!

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  azadavi · Member · Apr 10, 2019 at 6:43 pm

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  Thank you @arvindsinghu,

  I can understand how you would think that. The site in question is strawnberryfarm.com not vectormundi.wordpress.com (which I just deleted).

  The farm website is a managed WordPress hosted by godaddy.

  Should I still go to the WordPress.org forum you mentioned?

  Thank you for clarifying.