HostGator 403:Forbidden

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  deeadeenah · Member · Jun 13, 2017 at 4:41 am

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  I try to customize my theme and no matter where I click ‘Customize’, bet it on the side panel or on the actual theme, it redirects and opens that Fobidden Host Gator page. I have called Host Gator’s support team and they couldn’t fix it but mentioned a MapQuest Plugin. (Who uses MapQuest?) but how can I move forward successfully?

  The blog I need help with is: (visible only to logged in users)

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  antonyagnel · Member · Jun 13, 2017 at 5:08 am

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  Hey there, it looks like you are at the wrong support forum. This forum is for sites hosted on WordPress.com, not for the self-hosted version of WordPress. More info on what’s different – https://en.support.wordpress.com/com-vs-org/
  You should be able to get help from the WordPress.org support forums.

  By the way, here’s a link to the plugin – https://wordpress.org/plugins/mapquest-map-builder/
  I guess the problem lies with HostGator – your hosting provider.

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  gatorjonathanh · Member · Jun 13, 2017 at 4:57 pm

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  Greetings Deeadeenah,

  We were sorry to hear you’ve had trouble customizing your theme and have recently sent an e-mail to connect you directly with our administrators. We see that you’ve replied back with more information just a few minutes ago so we should have more information for you shortly.

  Moving forward if you ever have trouble receiving assistance from our support staff, please feel free to e-mail (email visible only to moderators and staff) and we’ll be glad to review.

  Thanks again for the recent update and we hope to have this resolved with you soon.

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  timethief · Member · Jun 13, 2017 at 5:03 pm

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  @gatorjonathanh
  Our software will automatically redact all email addresses.

  hostgator support