HostGator told me to contact WordPress

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  lorigagen · Member · Feb 15, 2022 at 1:48 pm

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  Everything I try to access from my Dashboard returns this error: It appears you don’t have
  permission to access this page.
  403 Error. Forbidden.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 15, 2022 at 1:53 pm

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  We can’t help you as your site isn’t running on the wordpress.com platform but is hosted by hostgator meaning it uses the open source wordpress.org. Their support is at https://wordpress.org/support/

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  lorigagen · Member · Feb 15, 2022 at 1:56 pm

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  Thank you!

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  lorigagen · Member · Feb 15, 2022 at 1:58 pm

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  @staartmees, then why is my site listed when I go to WordPress.com? It shows up as one of my two WordPress sites.

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  staff-sheva · Staff · Feb 15, 2022 at 3:26 pm

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  Hi @lorigagen,

  The reason that you see your site in your WordPress.com dashboard is because you’ve connected it using the Jetpack plugin.

  Jetpack brings some of the best features of WordPress.com to your WordPress.org site, including allowing you to edit your site on WordPress.com.

  However, with this particular issue, I recommend reaching out to HostGator support again. Hope that helps.

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  lorigagen · Member · Feb 15, 2022 at 3:28 pm

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  Thank you, I understand. I did find two unauthorized admin users were set up on my website, which I successfully deleted, then changed my passwords at least. I agree, I need to get with HostGator again. Will do. I appreciate your help!