hosting company did something to my account and I cant access anything inculding my account with your ,my whole website is gone. what can I do I cant access wordpress to rebuild

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  lflan46 · Member · Feb 11, 2020 at 5:15 pm

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  I had to switch hosting companies and when they migrated it over it completely disappeared. Is there any way WordPress would have a backup of it?

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  staff-blorbo · Staff · Feb 11, 2020 at 7:51 pm

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  What is the URL of the site you’re looking for?

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  lflan46 · Member · Feb 13, 2020 at 11:01 am

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  http://www.amaninyourhand.com
  This was not live yet I was waiting for migration to be completed. It was lost in migration

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  staff-mckluskey · Staff · Feb 13, 2020 at 12:06 pm

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  It looks like this site is hosted with GoDaddy and was previously on SiteGround, if I’m not wrong.
  Since your site was not hosted with WordPress.com (it is a using the open-source WordPress software from WordPress.org but hosted elsewhere), you’ll want to look for help at the community forums here: https://wordpress.org/support/forums/ or reach out directly to your previous host.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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  lflan46 · Member · Feb 13, 2020 at 12:57 pm

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  It was WordPress originally but switched later, it was lost when Hostinger was migrating it. I also lost access to my WordPress account which I paid $300 for . Can I get back into WordPress ?

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  staff-mckluskey · Staff · Feb 13, 2020 at 1:30 pm

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  I also lost access to my WordPress account which I paid $300 for . Can I get back into WordPress ?

  Do you remember the address of that original WordPress.com site? I don’t see any past subscriptions on the account from which you’re writing from.

  You can also have a look at this page to see what we need to help you regain access to the account:

  Recover Your Account

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  lflan46 · Member · Feb 13, 2020 at 1:41 pm

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  I believe the email was (email visible only to moderators and staff) and password was [redacted by staff], I went thru woo-commerce when I bought it but can’t get back in there unless i sign back up

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  lflan46 · Member · Feb 13, 2020 at 1:42 pm

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  Yahoo account lflan46 +++++++++.c

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  staff-mckluskey · Staff · Feb 13, 2020 at 2:03 pm

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  I’ve removed the password from your post, please don’t share any personal information here as it’s a public forum.

  As for the account you mentioned, I do see WooCommerce subscriptions there but no paid WordPress.com site. If you still have access to that email, you can reset your password from https://en.wordpress.com/wp-login.php?action=lostpassword

  If you don’t, please search for the transaction ID for a WordPress.com purchase, send it to passwordhelp@wordpress.com and our Account Recovery will get back to you.