Hosting configuration is stuck in ‘connecting’ state.

  • Unknown's avatar
    ryanrussellsoftware · Member ·

    Our plan expired so we renewed it and try trying to go through the steps of enabling hosting configuration and restoring a backup.
    When I clicked ‘active’ on the hosting configuration page, it shows a message ‘Please wait while we active hosting features’ for the past few hours.
    And when I try to load Jetpack VaultPress Backup it says ‘Jetpack connection has failed’.
    What’s going on and what can we do to restore the site?
    We don’t want to lose any of our backups and need the original site back up and running.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • aleone89 · Staff ·

    Hello there,

    It looks like the site is on the business plan, so you can reach out for help in real time here: https://wordpress.com/help/contact/

    I can see that the site is as it should be, and I can’t see the message that’s being seen there,

    Can you tell me if everything is as it should be.

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