Hosting Error Message

  • Unknown's avatar
    andrewdunbardj2 · Member ·

    Hello,

    My client created a staging environment of their site (fishermp.com) through settings > hosting configuration.

    I was about to start making changes on staging so they could be reviewed and then eventually pushed to production, but in the staging section of hosting configuration I see this message ‘We couldn’t synchronize the staging environment.’

    How can this be fixed?

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-dragon · Staff ·

    Hey there,

    While synchronization is not automatic, you can sync content to or from the staging environment. To do so visit Settings > Hosting configuration and under the Staging > Database and file synchronization section select Staging into production or Production to staging.

    There are also additional options when synchronizing content from staging to production. I recommend reading our help guide here:

    WP
    Create a Staging Site
    in WordPress.com Support
    5 min read
    Use a staging site to clone your entire WordPress.com site for testing purposes. This guide will show you how to create a staging website on WordPress.com. This feature is available on sites with the WordPress.com Business or Commerce plan. How to Create a Staging Site A staging site is a great place to test plugin and theme updates or any other changes you plan to make to your liv

    Hope this helps!

  • Unknown's avatar
    andrewdunbardj2 · Member ·

    Thanks for your feedback! When I go there, that’s where I get the error message “We couldn’t synchronize the staging environment.”

  • staff-doublebassd · Staff ·

    Hi there,

    Thanks for confirming the error message you are receiving. Please see if the following troubleshooting steps can resolve this error:

    1. Clear your browser cache and cookies: Stored data can sometimes interfere with syncing. 
     
    2. Disable any caching plugins: If you have any caching plugins installed on your staging and production sites, try disabling them temporarily. Caching plugins can sometimes conflict with the syncing process. Once disabled, attempt to sync again.
     
    3. Disable possible conflicting plugins: If you have any plugins active on your staging site that might conflict with the synchronization process, try disabling them temporarily and then attempt the sync again.
     
    Please let us know if that helps or if you need further assistance.   

    Thanks!

  • Unknown's avatar
    paulhlulu · Member ·

    Same issue, I’m not seeing any change when I clear cache, disable plugins, or anything else. Staging site still shows error without the option to attempt synching again.

  • supernovia · Staff ·

    @paulhlulu & @andrewdunbardj2 – would you mind if we try syncing from our side to see if we can get more details that way?

  • supernovia · Staff ·

    Oh and @andrewdunbardj2 I just realized we hadn’t heard back for a while; are you still seeing the same problem?

  • Unknown's avatar
    andrewdunbardj2 · Member ·

    @supernovia let me also try the cache and plugins option and see if that works. If not, I’ll reply here for your team to take a look! Thanks!

  • Unknown's avatar
    paulhlulu · Member ·

    @supernovia – That would be fine with me. I sent a support email in yesterday afternoon (ticket #7529142). If you need more information than is contained in the email, please let me know.

  • supernovia · Staff ·

    Thanks @paulhlulu, we’ll follow up on your ticket.

    @andrewdunbardj2, let us know what you find! It may be easiest for you to work through an email or chat-based thread as well.

    Then if both of you have the same issue with the same cause, we can follow up here with the solution, too, in case others are experiencing the same thing.

  • supernovia · Staff ·

    Also @andrewdunbardj2 – if you’ll write in here or by ticket letting us know which settings you’re using when syncing, that will be helpful as well. Thank you!

  • Unknown's avatar
    paulhlulu · Member ·

    @supernovia Any update on this? Haven’t heard back from support in almost a week and I would really like to finish up this project

  • Unknown's avatar
    helper-heroponriki · Member ·

    @paulhlulu Apologies for the delay! I understand your concern, and I want to assure you that someone from the team did respond to your email on Friday. I see that you replied on Monday. Please know that the team is diligently working through requests in the order they’re received, and they’ll get back to you soon. Your patience is greatly appreciated! If there’s anything else you need, feel free to let me know.

  • Unknown's avatar
    paulhlulu · Member ·

    Just to update: the support team at WordPress found the issue (a giant folder from an old, unused plugin) that was timing out the synch. Everything is updated now and appears to be working as intended. Thanks all!

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for the update, @paulhlulu! Happy to hear they were able to narrow down the issue. :)

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