Hosting support

• 

  bradmotion · Member · Nov 9, 2021 at 10:52 am

  • Copy link
  • Add topic to favorites

  My site admin panel always disappears and my developer says I need to upgrade to the hosting plan. How do I do this? My site and domain are active but I need to access the dashboard and admin panel to customize

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  staartmees · Member · Nov 9, 2021 at 10:56 am

  • Copy link

  As already mentioned about a month ago, your site is connected to another account of yours, https://wordpress.com/forums/topic/admin-dashboard-for-this-site/

• 

  kokkieh · Staff · Nov 10, 2021 at 8:42 am

  • Copy link

  Hi there,

  You’re listed as a user on that site, but you don’t appear to have a user role assigned. I’m guessing that’s why you can’t access the admin pages.

  As you’re not the owner of the site, we cannot make changes to your user role as your request.

  If the account that owns the site is also yours, please log in as the other account, and then contact live chat support at https://wordpress.com/help/contact for more help with this.

  If the account that owns the site belongs to someone else, please ask that person to contact live chat support so our team can help them sort this out.