Hours of availability.

  • Unknown's avatar
    papromoproduct · Member ·

    What are the hours for the support team?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    taiwanbrown · Member ·

    Hello,

    According to the job description for a Happiness Engineer:

    As a member of a global team providing 24/7 support, you must be available for occasional weekend and holiday coverage.

    Paid Plans come with “Prompt support from our expert, friendly Happiness team.”

    For support resources and documentation for WordPress.com, visit: https://wordpress.com/support/

  • Unknown's avatar
    sumithranayak24 · Member ·

    Hello

    The support team hours for WordPress.com, their support availability depends on your plan:

    1. Free & Personal Plans: Access to community support forums is available 24/7, but direct support is limited.
    2. Premium Plans: Email and live chat support are typically available during business hours on weekdays.
    3. Business and eCommerce Plans: Priority email and live chat support are available 24/7.

    For Jetpack, since you specified it is not included, the above applies only to WordPress.com services.

    If you have a correct account and are unsure about the specific hours for your plan, log in to your WordPress.com dashboard and navigate to Help & Support for precise details about support availability for your account.

  • The topic ‘Hours of availability.’ is closed to new replies.