How can a notification problem be correcte?

carolwestphal · Member · Jul 25, 2012 at 6:24 pm
Copy link

Add topic to favorites
One of my “followers”(email visible only to moderators and staff)- is not receiving notifications when I post something new. He’s checked his spam folder, but the notification hasn’t been there either. Could you please see that this is corrected?
Thanks
Blog url: http://fromtheslowlane.wordpress.com/

The blog I need help with is: (visible only to logged in users)
timethief · Member · Jul 25, 2012 at 6:25 pm
Copy link
Hello there,
This thread is flagged for Staff attention.
carolwestphal · Member · Jul 25, 2012 at 7:28 pm
Copy link
Thanks. I’ll let you know if there are problems in the future.
staff-blorbo · Staff · Jul 25, 2012 at 8:38 pm
Copy link
As far as you know, is he the only one not receiving your posts via email?
carolwestphal · Member · Jul 25, 2012 at 9:24 pm
Copy link
Yes, as far as I know, that’s the case. I haven’t checked with everyone–should I do this?
staff-blorbo · Staff · Jul 25, 2012 at 9:28 pm
Copy link
If you could please check with one or two more folks, that would be a big help. Thanks!
carolwestphal · Member · Jul 25, 2012 at 9:46 pm
Copy link
I have checked with 3 others, and they are receiving notification. Do I need to check further?
staff-blorbo · Staff · Jul 25, 2012 at 9:58 pm
Copy link
No, that’s fine. I’ll focus on this individual’s subscription and see if I can find what’s up. I haven’t anything specific yet.
staff-blorbo · Staff · Jul 25, 2012 at 10:02 pm
Copy link
Would you mind asking this individual if he ever unsubscribed from any WordPress.com emails?

When you do so, you have the option to block all emails from WordPress.com.
carolwestphal · Member · Jul 25, 2012 at 10:07 pm
Copy link
I checked with him, and he has not ever unsubscribed. In fact, when he didn’t get notification of my latest post, he tried to subscribe again, thinking maybe something was wrong with his first subscription. He was informed that he would receive confirmation of this new subscription, but no e-mail ever came through.
staff-blorbo · Staff · Jul 25, 2012 at 10:09 pm
Copy link
It sounds like his email provider is blocking emails from us then.

Does he have another email that he could use?
carolwestphal · Member · Jul 25, 2012 at 10:10 pm
Copy link
Further question–would it be possible for you to unsubscribe him from your end and see what would happen if he started over again? Who knows–it’s just possible that he did unsubscribe by accident. Just a thought.
carolwestphal · Member · Jul 25, 2012 at 10:12 pm
Copy link
No, he doesn’t have another e-mail. Could we try unsubscribing and then subscribing again? And can you unsubscribe him from your end?
staff-blorbo · Staff · Jul 25, 2012 at 10:16 pm
Copy link
Sure, would you please ask him to try again?
carolwestphal · Member · Jul 25, 2012 at 10:23 pm
Copy link
Yes, I’ll ask him to do this, and we’ll see what happens.
carolwestphal · Member · Jul 25, 2012 at 10:30 pm
Copy link
Sigh. He just subscribed again, but no confirmation e-mail from WordPress. He’ll check his spam tomorrow (that only shows up once a day). If your confirmation e-mail is in there, I’ll let you know. Otherwise, do we just assume it’s a problem with his e-mail provider?

thanks for all your help!
staff-blorbo · Staff · Jul 25, 2012 at 10:32 pm
Copy link
Yes, our emails are being sent, so either it’s being caught as spam, or the email provider is just blocking us.
carolwestphal · Member · Jul 25, 2012 at 10:49 pm
Copy link
Again, just want to say thanx for your help with this.
staff-blorbo · Staff · Jul 25, 2012 at 10:58 pm
Copy link
You’re welcome!
carolwestphal · Member · Jul 26, 2012 at 6:13 pm
Copy link
Hurray! Your confirmation e-mail appeared this morning in the follower’s spam folder, and he has now asked his e-mail provider to allow mail from WordPress to come through. So hope this will continue to work.

thanks again.

No items found.