How can I buy my expired domain back?

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  kpopbreak · Member · Feb 27, 2016 at 5:41 pm

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  I let my domain expire. I go to the “My upgrades” page to buy it again but I only get the page for the “Premium” and “Business” plans. I ONLY want to buy my domain and not pay for any of these extra features. Where can I go?

  The blog I need help with is: (visible only to logged in users)

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  mark · Member · Feb 27, 2016 at 6:29 pm

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  Please go to http://wordpress.com/purchases

  Cancel/remove the Premium

  Your domain should then appear as a separate option.

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  kpopbreak · Member · Feb 28, 2016 at 1:24 am

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  I tried that. It didn’t work so I was forced to buy the Premium. I tried to cancel it afterward by clicking “Cancel and Refund Premium” and it told me “This upgrade cannot be canceled.” What do I do now to get my money back?

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  auxclass · Member · Feb 28, 2016 at 1:45 am

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  Mark should check back in this thread to see how you are doing and he should be able to help you then – keep the faith – the staff have a good record with these types of things

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  carinapilar · Member · Feb 29, 2016 at 8:57 pm

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  Hello kpopbreak!

  I have fixed the issue with the domain on your account. You can renew it going at:

  https://wordpress.com/purchases

  About the Premium plan you bought it, it was a “Jetpack Premium” plan, was that a mistake? Let us know if you want to cancel and get a refund for that upgrade.

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  kpopbreak · Member · Mar 1, 2016 at 11:54 pm

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  Thank you so much!

  As for the Premium plan, yes, I would still like to cancel that. But it keeps saying “This upgrade cannot be cancelled.”

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  carinapilar · Member · Mar 2, 2016 at 1:31 pm

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  kpopbreak, I’ve canceled the upgrade and issued a refund. You can check the refund receipt at:

  https://wordpress.com/me/billing

  Please keep in mind, it can take several days for a refund to appear on your bank statement. You can check more information about refunds below:

  Refund a Purchase

  Let us know if there is anything else we can help. :)

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  ahmetharmanli · Member · Mar 15, 2016 at 9:03 am

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  Carina Can you help me? I forgot to pay and my webpage ahmetharmanli.com is reachable. I want to renew my domain but i can’t. How can i do that?
  Best Regards

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  carinapilar · Member · Mar 26, 2016 at 2:14 am

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  Hi ahmetharmanli! Your domain is at the redemption period, you can try to renew on the link below:

  https://wordpress.com/purchases

  If you are able to renew, you will need to pay a late fee that costs $80, plus the registration fee. If you can’t renew through that link, you will need to wait for the domain to be available again. You can check more information about domain expiration on the link below:

  Domain Expiration