how can I cancel and get a refund

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  dianehart · Member · Jul 1, 2020 at 11:57 am

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  I cannot seem to use the method in the FAQ to cancel and refund my account

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  staff-doublebassd · Staff · Jul 1, 2020 at 5:16 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  dianewesbecherltc · Member · Jul 1, 2020 at 9:42 pm

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  Thank you for your help, I logged in with my email address that I used to purchase this. Is there anything else I need to do? Thanks again for your help
  Diane

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  staff-blorbo · Staff · Jul 1, 2020 at 9:57 pm

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  Excellent, now that you’re logged in under the correct account, you can cancel and refund it at https://wordpress.com/me/purchases