How can I cancel everything and start from scratch?

  • Unknown's avatar

    I was about to pay for my new blog domain when the credit card information area started flashing and no longer was responding. Now I can’t register that domain. When I refreshed the page I was given the domain canadiandollnotebookdotcom.wordpress.com automatically, I was trying to pay for canadiandollnotebook.com

    Can you help me please?

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    Seems like canadiandollnotebook.com was recently registered, most probably in the process you described above.

    To make sure it’s registered under your account, head over to My Upgrades page. Do you see it there? Check your Billing History, do you see a transaction for it?

    Make sure the account you’re signed into is the one that tried to initiate the registration process.

  • Unknown's avatar

    Thank you so much for your help! It seemed that WordPress and Safari were not communicating so I ended up using Google Chrome and figured it out. I may need you help again in the future!

  • You’re always welcome, volunteers and staff here would be more than willing to help! :)

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