How can I export users without paying for a plugin?
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How can I export users without paying for a plugin?
I don’t have a site with WordPress.com yet
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Hi there!
Can you let us know the URL of the site where and specifically what users you’re trying to export? Once we have that information, we’ll be better able to advise.
Please note that we can only assist with websites hosted at WordPress.com. If you’re using the WordPress software but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
Thank you!
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Hi there,
I do not see any sites under your @marjaeloheimo WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/sites/.
Is it possible you set up this site under a different login? For security reasons we can only help with a site when we are hearing from the owner directly. I can confirm that carlabrennan.wordpress.com is registered at WordPress.com but is under a different account and not your @marjaeloheimo login.
If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery
On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you have gained access to the correct account we are happy to help with any questions you may have about carlabrennan.wordpress.com, thanks!
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