How can I fix my import as it's still processing after 48 hours?
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On Monday I started to import content from another wordpress blog into a new blog. For the past 48 hours it has said processing and says ‘If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.’
I need to get the blog finished by tomorrow lunchtime (Friday) so would appreciate some quick help.
Thanks
The blog I need help with is: (visible only to logged in users)
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I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.
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Thanks Kokkieh. Is there anything I can do myself as I haven’t heard anything from support yet and have a tight deadline to get this resolved?
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Afraid not. In this case only staff can unstick that import, so all you can do is be patient and hope they get to your thread before they leave for their annual staff conference before close of business today: https://en.forums.wordpress.com/topic/full-staff-support-will-return-september-24?replies=1
Also not that tagged threads are handled based on their timestamps, so every new post moves your thread to the back of the queue.
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Thanks for the heads up @kokkieh. I guess at least if the import is stuck it won’t upload at all (guessing when they unstick it I will have to re-import, not that it will start to import again on its own), so at least if I make some new pages and posts today the import of the other pages and posts won’t appear on my blog unexpectedly in the upcoming days?
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In my experience they usually cancel the import and you will have to re-import, so I don’t think it will suddenly import on its own, no. In any event, it won’t overwrite any new posts or pages you create, so you can go ahead with that.
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