How can I get a refund?

  • Unknown's avatar
    concretisateur · Member ·

    I bought a “Domain Mapping” and a “Premium Theme” by error. I asked for a refund on the same day. I did receive the refund for the Premium Theme, but never received the one for Domain Mapping.
    Following the process on the Web site, I clicked on “Contact WordPress.com Support” but I’m redirected to “Support page” of wordpress.com… which is telling to click on “Contacting Support” to get refung.. that leads me to the “Support page” again!!!
    Is there a way to contact the billing depart. of WordPress (by e-mail, phone or someway with an interactive option)?!?!?!??!!?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    pmciano · Member ·

    @concretisateur

    I’ve refunded your Domain Mapping Upgrade, as well. Please keep in mind that it takes 1-2 weeks for the transaction to show up on your financial statement.

    If you have any more questions regarding this transaction, let me know.

  • Unknown's avatar
    concretisateur · Member ·

    Thank you for your collaboration.
    FYI, my web site is on its way through WordPress.org.

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