How can I get help from someone from WordPress ????
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I have a website created with WordPress and my developer is having an increasingly difficult time making changes on the website. I need to contact WordPress and ask them whats going on. What should I do ?
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I don’t see any sites under the account you’re currently logged in with.
What’s the URL of the site with the problem?
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Hi there,
Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Network Solutions. Therefore, you need to contact them regarding your issue.
We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:
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I contacted Network Solutions and they said my website loaded properly, is visible and working and that therefore, it must be a WordPress issue.
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Network Solutions.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
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