How can I get my domain back?

  • Unknown's avatar
    shokks2204 · Member ·

    Hello? Due to COVID I decided to cancel my .com domain with WordPress because I wanted to move somewhere cheaper. Unfortunately now I can’t seem to buy it anywhere else because it says that it’s still registered. Which is weird because I’ve already cancelled it and got a refund. I can’t even find it in my own WordPress product page.

    Can someone please help me? I would like the domain back.

    Thank you

  • Unknown's avatar
    themagicrobot · Member ·

    How long after buying the unnamed domain did you cancel it? It is no longer your domain once you cancel it and if you cancelled it outside the 96 hour refund window it may not become available again for a year. If it was cancelled within 96 hours of registering then it should be available again. This thread is tagged for staff assistance. Perhaps you could confirm the domain in question.

  • Unknown's avatar
    shokks2204 · Member ·

    Hello. Thank you for your reply.

    I cancelled it during my one year renewal day. WordPress had already renewed it and then I canceled it the day after and got a refund. The domain is: nnekaeleh.com

    I didn’t realize it wouldn’t be available and would like it back.

    Thank you again.

  • Unknown's avatar
    shokks2204 · Member ·

    Hello? Can someone please help me get the domain back?

    Thank you

  • Unknown's avatar
    themagicrobot · Member ·

    Oh dear I hope you get a reply soon. You originally posted on a sunday when no staff were available. There seems to be 100 “modlook” threads still awaiting reply from staff and by replying again today you’ve moved yourself to the back of the queue.

  • staff-blorbo · Staff ·

    As mentioned during the domain cancellation, we cannot guarantee when or even if you’ll be able to re-register the domain. That is because the majority of the cancellation process is outside of our control, and this is true for all domain registrars.

    The good news is that your domain is still under the grace period and can still be be recovered by us within the next 3 days. After that, we won’t have any control.

    If you would like to do this, I have sent a payment request for the $18 domain registration fee to the email address on your account, since you have already received a full refund.

    Once paid, please reply here to let us know, and we’ll recover the domain. Again, this will only be possible for the next 3 days. After that, we cannot guarantee when or even if you’ll be able to re-register the domain.

    Once the domain is recovered here, you’ll be able to direct it anywhere simply by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/

    And, after 60 days (another policy outside of domain registrar control), you’ll be able to transfer it elsewhere: https://wordpress.com/support/move-domain/transfer-domain-registration/

  • Unknown's avatar
    shokks2204 · Member ·

    Hello macmanx thank you for getting back to me. I’ve paid the fee now.

    Thank you!

  • staff-blorbo · Staff ·

    Payment received, and nnekaeleh.com has been recovered!

    You’ll be able to direct it anywhere simply by changing its name servers: https://wordpress.com/support/move-domain/change-name-servers/

    And, after 60 days, you’ll be able to transfer it elsewhere: https://wordpress.com/support/move-domain/transfer-domain-registration/

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