How can I get real help from WordPress?
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I have sent this email and forum message for the last three days. Why is there no real wordpress customer service? I feel like customers just get lost in the forum business…
Hello,
I need to re-register my domain name ASAP. I run a business off of it and everyday that it is down I lose money. My renewal message and cancelation notice from WordPress were sent to the wrong email address so I only knew what happened when my site went down. My domain is MollyWolffPhotography.com I would be ok with paying the late fee, anything, I just need to hear back. I sent three emails and have not heard back in three days. Please let me know ASAP or send me an invoice, I just really need this help. [email redacted] is the correct address, not [email redacted]. Thank you for your time.!The blog I need help with is: (visible only to logged in users)
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I have sent this email and forum message for the last three days.
This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does. Please do only one or the other.
Staff work through all forum threads tagged for their attention and through all email support tickets in order of datestamps and timestamps – first posted first served, as would be expected.
How long it takes to clear the threads and support tickets depends on how many Happiness Engineers are working on them at any given point in time. It also depends on how complex the issues in each thread and ticket are are.
Don’t bump your thread because it’s not in your best interest to post to it after it has been tagged for Staff help. Don’t create a new thread or send an email for support either.
When bloggers keep bumping any thread thinking they are going to get service from Staff more quickly they aren’t thinking straight because that moves the timestamps forward and it takes longer to get a response. The same is true if you email more than once the date moves forward and it takes longer to get help.
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I understand, however I see in the forums people being responded to within the day. I think 3 days is fairly excessive in any industry. I am confused even if you are staff or not. If not, its not really helping. If you are please understand that this is a serious issue.
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I need to re-register my domain name ASAP.
I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting. mollywolffphotography.com has expired please read this entry while waiting http://en.support.wordpress.com/domains/domain-expiration/
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I understand, however I see in the forums people being responded to within the day.
Yes some threads are easily answered by Volunteers and do not need Staff intervention like your thread and all the others tagged before it do.
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Hi there,
Dustin and I have responded to your request via email. Please check your email and respond there with any further questions.
I will close this thread.
Thank you.
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