How can I have a refund for a guided transfer?
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Hello,
I just bought a guided transfer (129 euros) but I changed my mind and I would like a refund. I don’t find how to do on the support for this special option. Do you kwon how can I do? Should I send an email to support@wordpress.com? Thank you so much for your help!
The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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Thank you timethief, but I already tried this and I don’t see my purchase in “my upgrades”, I only have a page to start the guided transfer so I can’t use the cancel link they are talking.
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Okay then I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there,
I see that someone already helped you with this refund via email. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.
Please let me know if I can do anything more to help. :)
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