How can I install a backup in my website hosted in wordpress.com?

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  favietto · Member · Oct 23, 2014 at 3:39 pm

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  the backup is a database backup made by a plugin and it cames in my email boxes via email from: WordPress <(email visible only to moderators and staff)>

  This is the message in the email:
  Attached to this email is
  db484301520_wp_20140715_032.sql.gz
  Size:9967 kilobytes

  I can’t access to dashboard of http://www.infosoldionline.it
  How can I restore a backup in wordpress? maybe using this domain?

  Fabio Torregiani

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Oct 23, 2014 at 10:20 pm

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  Hi there,

  Can you clarify a bit more about what you’re trying to do? Currently, it looks like infosoldionline.it is a self-hosted site, not affiliated with WordPress.com. Are you trying to import a backup from that self-hosted site into a WordPress.com site?

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  favietto · Member · Oct 27, 2014 at 5:03 pm

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  Hi Jeremy, thanks for your reply. I’m not trying to import a backup into wordpress.com.
  I’ve others blog wordpress hosted and they works but I can’t access in the WP dashboard for infosoldionline.it that is hosted in 1&1 server.
  Customer care of 1&1 said to me that the problem is not from them so I would like to restore my blog installing a backup.
  can you give me some advice to do that?

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  jeremeylduvall · Member · Oct 27, 2014 at 10:54 pm

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  Hi,

  Thanks for clarifying! Unfortunately, since infosoldionline.it is self-hosted, WordPress.com staff members do not have access to your site files so we can’t provide direct support for this issue. I’m not entirely sure why you cannot access your site. I would contact your hosting company one more time and ask what could be causing this issue!