How can I move my WordPress.com subscribers to Squarespace?
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Hello, my name is Levi Spann. I am a freelance web designer, and currently one of my clients is attempting to move her WordPress blog to Squarespace. We have most of everything set up, but we cannot access her subscribers email list. After looking through the help sections, it appears we have to contact Support in order to accomplish this? All I need on my end is a CSV export file of all her subscribers emails. I will be plugging these files into a mailchimp delivery system synced with Squarespace. Anyone have any ideas?
The blog I need help with is: (visible only to logged in users)
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Hi there,
Please note that would not be possible. We can transfer WordPress.com subscribers to a self-hosted, WordPress.org site, but it wouldn’t transfer over to a SquareSpace site.
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That’s not good. What do you suggest I do then, regarding my 118 subscribers? Do you provide an alternative?
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I would recommend putting up a post that you have moved to your new site and that they can follow you from there. Publishing a post will send that email notification to your followers. Then, the followers can choose to follow you there if they wish. Since these are mostly WordPress.com followers with WordPress.com accounts, there wouldn’t be a way to manually force these users to follow you via email on Squarespace.
If you need your followers, then I would recommend either staying at WordPress.com, or if one of the reasons you are moving is for more flexibility you can move to the self-hosted WordPress.org site.
To clear up any confusion, WordPress.com and WordPress.org are two different entities. At WordPress.com, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. WordPress.org is a software for self-hosted sites. With WordPress.org, users are provided access to all backend files and can upload custom themes and plugins.
Check here to learn more about the difference between WordPress.com and WordPress.org:
If you would like to move there, let me know and I can provide you instructions on how.
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I appreciate your speedy response, and while I understand that this issue isn’t your fault, I want to say how disappointed I am with WordPress for this. It’s incredibly obvious that the reason behind this situation is to keep bloggers at WordPress and prevent them from switching to other platforms, which is wrong. I’ve enjoyed my time at WordPress, but as I seek to give a more professional and visually pleasing look to my readers, I’m incapable of migrating them over to see it because of this. Through my research, it’s clear that I’m not the only one who has experienced this dilemma. Customer service should be the #1 priority for businesses; so the fact that I can’t move over my readers without staying with WordPress completely destroys any regard I had for this company. Again, I understand that this is not your fault. However, I do believe I have every right as a loyal customer to state my dissatisfaction. Now I have to start over and my followers are gone, and that’s no one’s fault but WordPress’s. Thank you for your response, and I hope you’ll take this information and follow up with a solution for other WordPress members.
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It’s incredibly obvious that the reason behind this situation is to keep bloggers at WordPress and prevent them from switching to other platforms, which is wrong.
This is actually not true. It would be the same the other way around. Squarespace couldn’t automatically give us any subscriber’s info just because one of their hosted sites was transferred to us.
These are completely different platforms with subscribers that belong solely to Squarespace or WordPress.com (with completely separate accounts and email addresses). Imagine if you were subscribed to one company (under the idea that your email is kept private), and we gave your email address to a completely different company without your permission. This is essentially what you are asking us to do. I hope you can understand why we can’t give out our users’ email addresses without their permission even if they follow your blog.
Please note that when WordPress.com users follow your blog they are following with their WordPress.com accounts – NOT their email addresses. You’ll notice when you see your WordPress.com followers on your Site Stats page, you don’t have access to their emails as well. We keep that private for our users’ privacy. We will under NO circumstances provide their emails to anyone without their permission.
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