How can I obtain a subscription refund ?

• 

  ayoadebesin5 · Member · Apr 17, 2023 at 5:26 am

  • Copy link
  • Add topic to favorites

  I thought it would be 2.95 a month each month but it’s all at one

  I don’t have a site linked to this WordPress.com account

• 

  fstat · Staff · Apr 17, 2023 at 1:26 pm

  • Copy link

  Hi there,

  Let me help you sort this out.

  First, I want to make sure that this charge is associated with WordPress.com. To check that, please fill out the form below.

  Why was I charged?

  If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

  https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

  Please do not post any transaction details in this public forum. Use the form I linked above.

  After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

  Let me know if you have any other questions, and I’ll be happy to help.