how can i recover my account

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  mtntopservices · Member · Jun 1, 2019 at 4:23 pm

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  I’ve tried to recover my account through the account recovery and its not showing me.
  I’ve entered the receipt number from when I purchased this account and it not showing as valid. My husband paid someone to develop & maintain our site and he completely took it over & I want my site back from him.

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  themagicrobot · Member · Jun 1, 2019 at 6:04 pm

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  You only created this WordPress.com account 2 hours ago. What is the address of your site and is it hosted here?
  Note: https://en.support.wordpress.com/com-vs-org/

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  kokkieh · Staff · Jun 3, 2019 at 8:06 am

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  Hi there,

  Receipt numbers cannot be used for account recovery purchases. Instead, you have to use the transaction ID from our payment processor that appears in the receipt itself, or otherwise the unique transaction code which would appear directly on your bank/credit card statement.

  https://en.support.wordpress.com/transaction-id/