How can I refund the auto-renewed domain masking service?

• 

  96chany · Member · Jan 18, 2014 at 6:08 am

  • Copy link
  • Add topic to favorites

  I just noticed that wordpress charged me $13 for renewing domain masking service. I don’t really know it charged automatically. How can I get my money back?

  (I though I already asked this question several times.)

  The blog I need help with is: (visible only to logged in users)

• 

  1tess · Moderator Emeritus · Jan 18, 2014 at 6:12 am

  • Copy link

  I’ve modlooked this for staff to see. If you subscribe then you’ll be notified when someone responds.

• 

  eurello · Staff · Jan 19, 2014 at 11:11 pm

  • Copy link

  Hi there – I see that this was charged; however, it’s under a different user account than the one you’re currently logged into. If you log out of this account and log into the other one, you’ll see a cancel link below the upgrade here:
  https://opentomato.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

• 

  96chany · Member · Jan 19, 2014 at 11:17 pm

  • Copy link

  Hi eurello,

  —
  Domain: theopenstartup.org
  Domain Mapped to WordPress.com
  Purchased by 96chany
  —

  As you see above notation, it was actually purchased by me, not by other people. I also contacted one of administers, he also got the same answer you just posted. So he let me disconnect the service.

• 

  eurello · Staff · Jan 20, 2014 at 12:06 am

  • Copy link

  Hi there – It was actually purchased by user 96chan, but it shows that way because that user’s display name is 96chany. I realize that’s confusing. I’m guessing 96chan is another user account of your own. Can you log out as 96chany and log back in as 96chan?

  You can see the user accounts here:
  https://opentomato.wordpress.com/wp-admin/users.php