How can I reset my 2 Step Authentication without Backup Codes?

  • Unknown's avatar
    poloverdejo · Member ·

    Hi, yesterday my phone got smashed, so I had to replace it. On the new phone the Google Authenticator had to be reinstalled so I lost the accounts I had in it. Unfortunately I did not print my Backup Codes for the 2 Step Authentication, so now I’m locked out of my blog.

    Hope someone could help me my blog is polofotografia.worpress.com

    I created THIS account in order to be able to post here.

    Thanks!!!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    You need to use account recovery for this. Visit https://en.wordpress.com/wp-login.php?action=lostpassword and chnage your password immediately and click this link to complete the form for account recovery. https://en.wordpress.com/wp-login.php?action=recovery

  • Unknown's avatar
    timethief · Member ·

    NERTS! Please ignore this phrase above “and chnage your password immediately”. The rest is correct.

  • Unknown's avatar
    poloverdejo · Member ·

    Thanks, I’ll try that.

    Unfortunately I don’t have any of the Proofs of Ownership that they ask for. I’ve being kinda sloppy with my account and haven’t save any information other then my user and password.

  • Unknown's avatar
    lookinforsomehelp · Member ·

    I am in a similar position. However I was unable to post to the forums without my 2 step verification code. So I created this account just to get an answer from you.
    Here is my site. http://kiecomm.wordpress.com/
    Can you reset it for me then email me a code to get in?
    I do not have my google authentication code after resetting the phone and am completely frustrated.

    Thank you

    Kevin

  • Unknown's avatar
    polofotografia · Member ·

    Thank you @timethief, it worked. I didn’t had to recover my account. They sent me a temporary code, so I was able to login.

    @lookinforsomehelp, I tried what @timethief recommended, and also started a support forum thread. The Happiness Engineers sent the code I was talking about. So I was able to login into my account. Once I was logged in I printed my backup codes (you’ll need them to deactivate the 2 step authentication). I used one to deactivate it, the reactivated with my new phone; and this time I was careful enough to print my new Backup Codes.

    Hope this helps. I know how frustrating it can get not knowing how to get into your blog.

  • Unknown's avatar
    lookinforsomehelp · Member ·

    I have tried. However my registered email address is valid so the system thinks I have forgotten my password and won’t give me any option other than to reset my password. I try that and then it asks for my Google Authentication code. So I am stuck where I began.

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