How can I stop my card from being charged?

  • Unknown's avatar
    gabiodonnell · Member ·

    Recently got a notification $90 was spent at WordPress, but in my purchases, I have no saved payment methods or previous purchases. I stopped using WordPress a while ago and thought I did everything correctly but I’m missing something.

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    Let me help you sort this out.

    First, I want to make sure that those charges are associated with WordPress.com. To check that, please fill out the form below.

    Why was I charged?

    If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

    https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

    Please do not post any transaction details in this public forum. Use the form I linked above.

    After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

    Let me know if you have any other questions, and I’ll be happy to help.

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