How can I unlock the domain management section?
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I tried to log in too many times while I was trying to change my nameservers and I now cannot get into the domain management pages. I need to do this ASAP, please unlock these or let me know who I need to contact to have this taken care of.
Blog url: http://recessnotes.wordpress.com -
You can access your domain manager following this guide: http://en.support.wordpress.com/domain-mapping/domain-management/
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That is not the answer to my question. The problem is not that I cannot reach that part of the site, but that I am being blocked. I need the ability to log in turned back on.
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Do you see the drop-down menu at the bottom of Store -> Domains in your blog’s Dashboard?
Can you then choose “Transfer ownership to another registrar” and follow the on-screen instructions?
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I’m not able to do step 6:
Login with your Customer Number and password. If it’s your first time logging in, you will be prompted to create a PIN number.I have logged in before, but when I try to log in now I get a red message that says “this account is locked. please contact customer service” I have been contacting customer service since last night. I talked to 2 people on the phone and the second told me to request my domain to be unlocked using this part of the site.
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Huh, that’s odd. We don’t have such an error on our end. Maybe it’s coming from our registrar partner.
Would you please take a screenshot of the error and upload it via Media -> Add New in your Dashboard so I can see what you’re seeing?
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