How can I use my premium account?

• 

  nelsontyler · Member · Feb 15, 2015 at 7:58 pm

  • Copy link
  • Add topic to favorites

  I can’t log in to my premium account. I’ve purchased a premium account with and linked my domain name ‘expressionsofhislove.com and when I try to log in, it says that it’s private.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Feb 15, 2015 at 8:09 pm

  • Copy link

  Note that upgrades apply to blogs and your purchased an upgrade bundle for an existing blog.

  This is the admin login link http://expressionsofhislove.wordpress.com/wp-admin/

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account and the exact same associated email address that registered the blog to access the blog’s dashboard.

  Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

• 

  nelsontyler · Member · Feb 16, 2015 at 12:22 am

  • Copy link

  Thanks for the response.
  I own the domain expressionsofhislove.com and I changed the nameservers to wordpress as instructed but when I try to get on to the site the page that comes up is that it’s marked private by the owner. When I try to gain access by registering, it says User nelsontyler Cannot Access the Dashboard Requested.
  I don’t know what to do next. Can you please direct?

• 

  auxclass · Member · Feb 16, 2015 at 12:33 am

  • Copy link

  here is where you mapped your domain name to – that is a good place to start – is there another account you used to buy the mapping?

  Nameservers Validated!

  Congratulations! The nameservers appear to be set up correctly for expressionsofhislove.com.

  More Information
  Primary Blog is Set

  expressionsofhislove.com is set as the primary domain for netdjay.wordpress.com and will appear in the address bar when you visit the site.

• 

  nelsontyler · Member · Feb 16, 2015 at 6:17 am

  • Copy link

  I didn’t purchase any masking or forwarding from anyone. I just followed the instructions from the premium upgrade and the only thing I see now is the ‘protected blog’ page.
  I’m not able to log on to the dashboard even when I change my password.

• 

  nelsontyler · Member · Feb 16, 2015 at 7:46 pm

  • Copy link

  Is there someone who can help me to gain access to my page? I purchased the premium package, had my domain name transferred but now I can’t log in to my dashboard. I tried changing my password. I tried inviting myself nothing seems to work.

• 

  timethief · Member · Feb 16, 2015 at 8:24 pm

  • Copy link

  This thread is tagged for Staff assistance. Please be patient while waiting for them to work their way forward to this thread.

• 

  pmciano · Member · Feb 17, 2015 at 3:18 pm

  • Copy link

  @nelsontyler

  The site netdjay.wordpress.com and the associated custom domain Upgrade, expressionsofhislove.com, is owned by another WordPress.com user, not nelsontyler.

  If you need to administer this site/Upgrade, please log out of WordPress.com, and log back in as the correct user before you visit the following page:

  https://netdjay.wordpress.com/wp-admin/

  Let us know if you have any more questions.