How can your registration button for a Premium blog function?

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  traumatys · Member · Sep 27, 2014 at 11:35 pm

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  I try to register to open a worpress.com Premium blog and your button does not work to activate, after I have entered all information, including my credit card info.

  Please debug this situation.

  Thanks,

  Louise

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 28, 2014 at 4:44 pm

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  Hi there,
  You ought to able to purchase upgrades for specific .wordpress.com blogs including a premium upgrade. As a first step, let’s see if you are running a browser and version of it found at http://browsehappy.com Please upgrade if required and try again.

  If you are not successful let us know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/

  As a second step, please check these locations to see if your purchase went through. What do you see here please?
  Dashboard > Store > My Upgrades
  Dashboard > Store > Billing History

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  gracejiyoung · Member · Sep 30, 2014 at 10:54 pm

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  Hi there,

  @traumatys- Can you try purchasing WordPress.com Premium through this link:

  https://traumatys.wordpress.com/wp-admin/paid-upgrades.php?product=1003&view=purchase&ref=topbox

  If not let me know! If you are getting an error can you please take a screenshot of the error message and upload that to your Media > Library page? I’d be happy to take a further look!