how come my subscription says free?

  • Unknown's avatar
    alessandraricardocom · Member ·

    I purchased WordPress from mojo marketplace, my domain is ipage. One time I logged in I had a message saying I can log in Directly using WordPress and I did that but My subscription is showing ‘free’ and I don’t have the pages I have worked on for months? I’m confused, Please help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dkmyta · Member ·

    Hey there,

    If you are trying to access your self-hosted WordPress.org website please visit the following link and log in with your username and password: http://www.alessandraricardo.com/wp-admin.

    The site you are seeing within your WordPress.com account is the free site that came along when you registered for your account. Your website http://www.alessandraricardo.com is actually a separate self-hosted WordPress.org site rather than WordPress.com.

    This forum is designed to help clients hosted by WordPress.com. For more information on the difference between the two please check out this link: https://en.support.wordpress.com/com-vs-org.

    If you are in need of support for your self-hosted website you may be able to find an answer on the WordPress.org support page at the link provided: https://wordpress.org/support/ or as an alternative you may want to contact your hosting provider.

    Hopefully this helps!

    Cheers

  • Unknown's avatar
    alessandraricardocom · Member ·

    Thanks for the help. Really appreciate it!

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