how do I access the direct email support which comes with my premium bundle?
-
I cannot find how to send my email question to the “direct email support” described in our Premium bundle. I do not wish to discuss it in the forum and this is part of why we paid for the Premium bundle. I am not happy that I have to enter my url to even post this question!
The blog I need help with is: (visible only to logged in users)
-
Nearly a month and nobody has answered my question; I suppose I used the wrong tone? Sorry about that, I just wish to know how to access this service our not-for-profit paid for. I’d appreciate if anyone can help.
-
http://ecocaledon.org/ is not a free hosted WordPress.com blog. We provide support only for free hosted WordPress.COM blogs being hosted right here on this multiuser blogging platform. The support link is http://en.support.wordpress.com/contact/
-
OOPS! I was wrong. It is being hosted by WordPress.com. Sorry. :(
I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting. -
Email support is at this link but note that you must remove the spaces I have to use to make it appear in this forum thread
support @ wordpress.com -
Great, thanks! I have already subscribed. Much appreciate you tagging this for me…..and your quick response.
-
For some reason that just takes me back to “the community”. Not that you aren’t great, but we do need the privacy of email in this case. I wonder if it is because I have other free .com sites, because they don’t ask which site I am inquiring about, so I can see that would be an issue. Another problem might be that I was not the person who paid for/processed the upgrade?
-
Another problem might be that I was not the person who paid for/processed the upgrade?
Well yeah that would be the problem for sure.
-
…but I do have an admin account, I’m just not the person who can pay for things. So any questions will have to come from that person’s account?
Thanks for resolving this.
-
it’s still flagged for staff. Surely any Admin of a paid blog should be able to access the live support. There should be a chatbox too, if you have the $299 upgrade bundle.
-
Well, yes that’s the case. Only the person who paid for the upgrade is in a position to do anything at all regarding the upgrade.
-
@raincoaster
The Premium upgrade does not have live chat.
Only the Business bundle upgrade has live chat.
http://store.wordpress.com/bundles/ -
It’s just the $99 bundle, but I agree any admin should have access. After all, in a voluntary organization people come and go but the website remains – one of the great attractions of WordPress.com. Perhaps I am missing something. I will await the staff response.
Thanks. -
Well, the email support takes literally WEEKS if not days to provide an answer, whereas the forum can answer questions faster.
-
Oh. Well I guess it’s a good thing that wasn’t the only reason we paid for the bundle then. I’ll use this forum whenever I can. Thanks.
-
-
It was to do with switching over from our previous site to this one. We muddled through but I would like to know how I can access the email support in case we would ever like to ask something confidential again.
-
Okay thanks for the clarity. We don’t need a modlook tag for Staff on this thread so I’ll remove it.
Email support is at this link but note that you must remove the spaces I have to use to make it appear in this forum thread
support @ wordpress.com -
tt, just fyi, all the support emails have been coded so that they aren’t redacted when posting them in the forums, so support@wordpress.com and hopefully that wasn’t redacted. :)
-
- The topic ‘how do I access the direct email support which comes with my premium bundle?’ is closed to new replies.
WordPress.com Forums 