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Forums / how do I actually speak to someone at WordPress to get access to my own website again for editing which I pay for?

how do I actually speak to someone at WordPress to get access to my own website again for editing which I pay for?

  • Unknown's avatar
    crackedarmour99 · Member · Jul 30, 2020 at 7:08 pm
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    how do I actually speak to someone at WordPress to get access to my own website again for editing which I pay for?

  • Unknown's avatar
    supernovia · Staff · Jul 30, 2020 at 10:16 pm
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    Hi @crackedarmour99, if you’ve lost access to a site you pay us for, you can use a code from one of those payments to regain access. This document explains how to reach the account recovery team directly using that information:
    https://wordpress.com/support/account-recovery/#account-recovery-form

    If you’re paying a different host for your site, first contact your host to be sure you have backups and can access the hosting side of your site, then read all of these these instructions from WordPress.org to determine which method you want to use to regain access to your installation:
    https://wordpress.org/support/article/resetting-your-password/

    Going forward, here are the various ways you can find WordPress help. If you are paying us for a site, log into that account and you can access support directly.

    Contact WordPress.com Support

  • The topic ‘how do I actually speak to someone at WordPress to get access to my own website again for editing which I pay for?’ is closed to new replies.

Tags

  • Account Recovery
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 6 years
  • Latest reply from crackedarmour99

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