How do I add a client’s site to my account, built by a third-party?
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The original webmaster is unable to finish my new client’s site. It is stored on her server, and I downloaded the images and xml file from her Dropbox account. She furnished a code to ‘unlock’ the site, but nowhere to go to do the unlocking. Appending /wp-admin to the URL brings up user and pass I don’t have. How else would I unlock the site?
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Hi there, first of all it sounds like the site isn’t hosted here.
Given that, are you able to reset the password at /wp-admin ?
If that isn’t working, the host may be able to help you make backups and use one of these recovery options:
https://wordpress.org/support/article/resetting-your-password/As long as you can log into the hosting account, you should be able to regain access. If you need more help, head to to the forums for self-hosted sites at https://wordpress.org/support
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Hi Supernovia,
The host is an individual with a private server. She does not grant access to it, as she has several clients on it. Therefore, I cannot log into the hosting account. She said she “unlocked” it and gave me an authorization code, but no further instructions, URL, nothing.
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Hello there,
You would need to reach out to the webmaster for assistance with issue.
As this is not associated with WordPress.com, out support is limited.
I hope this helps.
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Hi aleone89,
I have reached out. Her last reply was that she “unlocked” the domain, not the website. So I will have to follow up with her. Thanks for the reply.
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