How do I allow another administrator to renew the upgrade on the site

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  oncirculation · Member · Oct 15, 2014 at 11:45 pm

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  I need to transfer the upgrade to another administrator. I originally set up the blog and still have administrator status but don’t deal with the day to day running of the blog. I need to allow others to deal with the site, is it better if I demote my position so I am not needed in the future.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Oct 16, 2014 at 12:37 am

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  Hi there,

  Given your circumstances, I think the best option would be to turn over the site’s ownership to a different user. You can still be an Administrator on the site, but another person would own the responsibility and upgrades.

  If this sounds like the right choice for you, here are the instructions:

  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-wordpress-com-user-or-account

  However, if you truly just want to move an upgrade, we can do that as well. As long as they’re already Administrators on the site, I can do the transfer. Just let me know the name of the user who should be responsible for the upgrade, and which upgrade should be moved.

  Looking forward to hearing from you. Thanks very much.

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  oncirculation · Member · Oct 16, 2014 at 3:50 am

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  Thanks for the help. I’ve transferred the blog to the new ‘owner’ and have been advised that support will contact me. I take it once I confirm the new owner will be able to pay for the coming year.

  Thanks.

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  thatrobyn · Member · Oct 16, 2014 at 5:11 pm

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  Hi again!

  I take it once I confirm the new owner will be able to pay for the coming year.

  That’s the way it should work, yes indeed. If you (or the new owner) have any trouble at all, just drop me a note and I’ll help :)

  Thanks!

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  oncirculation · Member · Oct 19, 2014 at 2:35 am

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  I did everything you said days ago and STILL it hasn’t been transferred. I’ve just been told you are waiting of confirmation. I”M CONFIRMING! Please transfer the blog! If there is something else I need to do the let me know ASAP as we have less than 24 hours to renew.

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  oncirculation · Member · Oct 19, 2014 at 2:55 am

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  I was never sent an email, or contacted so how exactly would you like me to confirm?

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  oncirculation · Member · Oct 20, 2014 at 3:54 am

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  Still waiting, still not receiving any response on how you want me to confirm. Have in the mean time had to pay for the subscription out of personal funds. Not at all happy. Why is WordPress finding it so difficult to help?

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  oncirculation · Member · Oct 20, 2014 at 4:08 am

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  Could you also please tell me why there is no invoice for the recent upgrade transaction? I am unable to claim reimbursement (for something I never should have had to pay in the first place) without an invoice. Can this please be chased up ASAP?

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  rachelmcr · Member · Oct 21, 2014 at 1:20 pm

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  Hi Kelly,

  I’m sorry we didn’t get back to you about this sooner. I’ve replied to this support thread about the transfer and renewal:

  https://en.forums.wordpress.com/topic/renewal-of-premium-theme

  If you have any more questions or concerns, please feel free to reply there and I can help you with this.