How do I cancel a domain renewal within 48 hours?

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  homerebecca · Member · Sep 12, 2017 at 10:00 am

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  Hi, my domain renewed a month earlier than the year I thought I paid for. I no longer need it and want to cancel within the 48 hr window, but support is closed. I would like a refund. What can I do? Thanks

  The blog I need help with is: (visible only to logged in users)

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  theblakesheep · Member · Sep 12, 2017 at 4:40 pm

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  Hello!

  I’ve tagged a modlook on here, so that a Staff member will know you need specific help. Please subscribe to this topic so that you will be notified when they comment.

  Just to verify, did you try to go to https://wordpress.com/purchases and cancel your domain from there? If it is within the 48 hour window, it should cancel and automatically send a refund. You only need Staff intervention if it’s beyond the 48 hour period. This article explains:

  https://en.support.wordpress.com/domains/faq-renewing-and-canceling/#cancel-domain

  I hope this helps!

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  gemmacevans · Member · Sep 12, 2017 at 10:20 pm

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  Hi homerebecca,

  Your account shows the domain has been cancelled and we have refunded $34. You can view a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 7-14 business days appear on your statement, although international refunds (outside the US) can take a little longer.

  Come back to me if you have any questions.