How do I cancel an existing domain before renewal

  • Unknown's avatar
    royedson · Member ·

    Hi, can anyone help me please? I got an email renewal notice on Saturday 25th April saying my upgrade and domain were going to expire next month. I was going to cancel my upgrade and the associated domain (we haven’t really used it at all) but before I got to it, I received another email today (Monday 27th April) two days later saying it had been renewed and I had been charged. I have been on to the site and have managed to cancel the upgrade package but I cannot see anyway to cancel the domain name. Can anyone tell me how to do this as I don’t want to be charged for something I am not using. Thanks in advance. Roy.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.

    The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    Note: It takes from 1 – 2 weeks for the refund to be received.

    See here:
    Dashboard > Store > My Upgrades
    http://en.support.wordpress.com/my-upgrades/

    Dashboard > Store > Billing History
    http://en.support.wordpress.com/Billing-History/

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    You tagged this thread for a Staff follow-up so you can let them know exactly what you want to do about the domain. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    royedson · Member ·

    Hi Timethief, thanks for the quick response. I saw you had posted these links to another member asking a similar question and had followed them earlier, the 48 hour refund period is very useful to know. The link you have to “canceling-upgrades” says there is a settings button next to the domain that allows you to cancel, but this doesn’t exist when I go to the actual “my upgrades” page. I have been on my dashboard and cancelled the upgrade there ok but I don’t See the settings cog for the domain. It’s just not there like it is in the example picture. Yes, hopefully staff can sort it out.

  • Unknown's avatar
    rachelmcr · Member ·

    Hi Roy,

    Sorry for the trouble! I just cancelled that domain name for you and issued a full refund for the renewed upgrade. It may take some time for that refund to appear on your bank statement, but you can find the refund receipt in your Billing History.

    Please let me know if I can do anything more to help with that. :)

  • Unknown's avatar
    royedson · Member ·

    Hi,

    Thanks very much for your help, really appreciated.

    Regards,
    Roy

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