How do I cancel my free trial and automatic renewal?

  • Unknown's avatar
    bearbiej · Member ·

    I need to cancel auto-renew and my trial upgrade, but I can’t find any billing info in my profile.The My Upgrades page says I have the free plan, but I got an email saying I would be charged for the upgrade.

    My blog is christineeddinger.com.

  • Unknown's avatar
    timethief · Member ·

    What do you see here?
    Dashboard → Store → My Upgrades
    Dashboard → Store → Billing History

    Are you logged in under the exact same username account that registered the blog and purchased the 14 day trial upgrade? That’s required to cancel the trial.

    Provided you are logged in under the same username account that registered the blog and purchased the trial upgrade, you ought to be able cancel trial upgrades under Store → My Upgrades in your dashboard at any time and also disable auto-renew.

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